Before starting services with us you will need to read through and "sign" our online service contract. You agree to our contract by clicking a box stating you have read and understand our policies. No more messy paperwork, thank you technology!
Our service contract lays out important details regarding our role in caring for your pet(s), emergency backup care liability, etc.
By agreeing to our service agreement you also "sign" a vet release allowing us to make decisions on your behalf in case a medical emergency were to come up while your pet is in our care.
You also agree to us to post pictures of your pets on our website and social media sites (no personal information will ever be published).
Our Pet Sitting Software
Time To Pet is our online scheduling software that we use to keep in touch with you, look up information about your dog, home and contact information.
If you need to schedule a visit, cancel a visit or change the time of a visit it must be done in Time To Pet (please no emails, texts or calls)
We want to make sure your pets are receiving the best care possible. If something should change regarding your pet's care, new alarm code, your dog is on a new medication or ANYTHING we need to be made aware of please update this information in Time To Pet in your client portal.
New Client Meetings
A FREE consultation is required before we can assist you with your babies. Of course you will want to meet the dog walkers caring for your fur kids and we want to feel comfortable as well. During these meetings we will go over pet care, home information, cancellation policy & much more
The first consultation is always complimentary, if you require more than one meeting with us then you will be charged $22 for any subsequent meetings
Guarantee & Payment
We Require 2 Potty Breaks Per Week To Be Guaranteed A Spot On Our Schedule
For your convenience we offer automatic billing & accept all major credit cards. Cards will be charged on the 15th & the last day of each month for dog walking
If you prefer to pay by check all payments must be mailed to us (no checks left at your house please for pick up)
You can also pay us with PayPal, email payment to housebound firstname.lastname@example.org
You may review all your invoices in Time To Pet in your client portal
Life happens, emergencies come up and plans change....we respect that!
For Dog Walking services: You may cancel your hound's dog walk (even the day of) with no cancellation fee. However, if a dog walker is in route or already at your home, then you will be charged for that day's walk
Housebound Hounds will not co share overnight pet sitting with neighbors, family members or friends.
Our insurance company has strict policies against this for liability reasons.