Our Policies

Service Agreement 

  • Before starting services with us you will need to read through and "sign" our online service contract.  You agree to our contract by clicking a box stating you have read and understand our policies. No more messy paperwork, thank you technology!
  • Our service contract lays out important details regarding our role in caring for your pet(s), emergency backup care  liability, etc.  
  • By agreeing to our service agreement you also "sign" a vet release allowing us to make decisions on your behalf in case a medical emergency were to come up while your pet is in our care. 
  • You  also agree to us to post pictures of your pets on our website and  social media sites (no personal information will ever be published).

Our Software

  • Time  To Pet is our online scheduling software that we use to keep in touch  with you, look up information about your dog, home and contact  information.  
  • If you need  to schedule a visit, cancel a visit or change the time of a visit it  must be done in Time To Pet (please no emails, texts or calls)
  • We want to make sure your pets are receiving the best care possible.  If something should change regarding your pet's care, new alarm code, your dog is on a new medication or ANYTHING we need to be made aware of please update this information in Time To Pet in your client portal.

New Client Meetings 

  • A  FREE consultation is required before we can assist you with your babies.  Of course you will want to meet the dog walkers  caring for your fur kids and we want to feel comfortable as well.  During these meetings we will go over pet care, home information,  cancellation policy & much more
  • The  first consultation is always complimentary, if you require more than  one meeting with us then you will be charged $22 for any subsequent  meetings

Guarantee & Payment

  • We Require 2 Potty Breaks Per Week To Be Guaranteed A Spot On Our Schedule 
  • For  your convenience we offer automatic billing & accept all major  credit cards.  Cards will be charged on the 15th & the last day of  each month for dog walking
  • If you prefer to pay by check all payments must be mailed to us (no checks left at your house please for pick up) 
  • You can also pay us with PayPal, email payment to ross@hbhhub.com
  • You may review all your invoices in Time To Pet in your client portal

Holiday Charge

  • If your visit or part of your visit is scheduled to occur on one of the Holidays listed below, there is an additional PER VISIT charge of $14 added to your invoice. 
  • Christmas Day, Christmas Eve, Easter, July 4th, Labor Day, Memorial Day, New Years Day, New Years Eve, Thanksgiving

Cancellations

  • We require a minimum 24 hour* advance notice if you need to cancel any visit, or a 50% cancellation fee may apply.  
  • *If cancelling a visit/service less than three hours in advance, you may still be charged for the appointment in full.

Job Sharing

  • Housebound Hounds will not co share overnight pet sitting with neighbors, family members or friends.
  • Our insurance company has strict policies against this for liability reasons.